TiqToq ships three times per week. The shipment will take place shortly after the payment is received.
Worldwide Free Shipping.
For orders outside the EU charges by the local customs may apply. TiqToq is not obliged to pay those fees. Furthermore custom fees will not be accepted as a reason for cancellation.
Germany 2 – 5 Business Days
Europe 5 – 10 Business Days
Worldwide 15 – 20 Business Days
Backorders 20 – 30 Business Days
Please not that shipments especially to the UAE, Middle- & South America can sometimes take longer due to longer transit times in customs!
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
All products stay in full ownership of the Joergensen & Simon GbR until the full payment is received. The cart shows the total amount including all fees and taxes. Our payment methods are: PayPal, Credit Card, SOFORT Payment or Bank Transfer to:
Joergensen & Simon GbR
TiqToq’s return period is 14 days. TiqToq shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and delivery and as soon as possible, but latest within 14 days of the product being returned or you informing us of wanting to return a service. You are oblige to pay for the return delivery of the product.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day TiqToq have informed you about the product.
When returning a product
Please keep the product in the same condition as when delivered. If the product has been used and shows signs of wear TiqToq will possibly retain parts of the payment as a compensation for the lost value.
TiqToq is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.